TERMS & CONDITIONS AND PRIVACY POLICY
Terms & Conditions & Privacy Policy
Terms & Conditions
PLEASE NOTE THAT ALL BOOKINGS BOOKED OVER TELEPHONE or EMAIL OR ONLINE ACCEPT BOOKING TERMS AND CONDITIONS AS BELOW.
Governing Law:
Our business only comes under English govering law in England and its law jurisdiction.
Payments, Deposit and Cancellation/Refund Policy:
Please kindly note that, the only method of payment for the booking is Cash or Bank transfer or online card payment before arrival. Please note that 100% deposits for room reservation taken at the time of booking or after booking are non refundable. We are in right to cancel the booking in case of changes in circumstances due to emergency or any unexpected reason however we will notify you in advance and try to find any alternative accommodation without any obligation.
When you make your booking and we have received the required
deposit/taken a debit or credit card number to secure the booking, a
legally binding contract exists between us that is non-cancellable and
non-refundable, except in exceptional circumstances. You may still
remain liable to pay in full or in part for the booking, even if you are
unable to take your holiday. Even where you have not paid in full at the
time of cancellation, you will remain liable for the full cost.
If for some reason you do need to cancel, it is important that you tell
us at the first opportunity so that we may attempt to re-let your room
and minimize your loss. You should take out cancellation insurance to
protect you against possible loss.
We would only cancel your holiday/booking if your
accommodation was unavailable for reasons beyond
our control. We would, however, attempt to offer you
alternative accommodation. If this was not possible or
unacceptable to you, then we would refund all monies
paid by you for the holiday. Except in exceptional
circumstances, our liability would not extend beyond
this refund.
Arrival and Check-in procedure:
Access to our Accommodation is 24 hours however Check in time from Monday to Friday is from 16.00 and from 14.00 for Saturdays and Sundays. Please let us know your arrival time if you are planning to arrive before 17.00 p.m from Monday to Friday so that we can make sure that some one can meet you on specified time; please call us on +44 7828246054 if you feel any difficulties. Check out time before 10.30 a.m. Early check in is possible however you have to let us know before and depending on situation we will try our best to organize early check in. A early check in fee may be applicable.
Pet & Smoking Policy
One pet per room is allowed with one booking( guest must bring their own pet bed), however we may allow more than one pet depending on situation and you must call or email us to get our consent. Charges may be applicable for pets. Smoking is not allowed in any part of our Accommodation and we may charge your card or deduct deposit for the cost of the damage in case of smoking or any activities leading to damage our property.
Deposit & Credit/Debit Card Authorization Policy
We may ask you credit/debit card details which will be used as security against your booking whereby you authorize us to charge your card in case of no show or any damage caused by you to our property.
Privacy Policy of Southwell Homestay
This Privacy Notice explains how we at a “Southwell Homestay” use any personal information we collect about you. In this document, “we”, “our”, or “us” refer to Southwell Homestay.
Southwell Homestay
23 Craftsway, Southwell, NG25 0BL
01/01/2020
Southwell Homestay operates the https://www.southwellhomestay.co.uk website, which provides the SERVICE
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the www.stayinsouthwell.co.uk website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template Generator.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://www.southwellhomestay.co.uk unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service
To provide the Service on our behalf
To perform Service-related services; or
To assist us in analyzing how our Service is used
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us info@stayinsouthwell.co.uk, if you wish to make a request.
Contact Us
Southwell Homestay, 23 Craftsway, Southwell, NG25 0BL, +44 7828246054
info@southwellhomestay.co.uk
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us
What information we we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit variable to each booking terms and condition displayed at the time of booking .
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was OK with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it is regarding your booking or for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Stripe and beds24.
Neither we nor Stripe nor beds24 will share your information with any third party unless there is a legal reason for doing so.
Marketing
We would like to stay in touch with you to send information about our Accommodation, any special offers we may have or local events. We send occasional emails ( normally no more than one a month ) to people on our distribution list. The distribution list is managed by us.
If you would like to receive these newsletters please click here
you may change your preferences or unsubscribe via unsubscribe link at any time.
We will never pass your details onto any third party.
Guest Registration
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For EU/commonwealth guests;
Name and nationality
For non commonwealth/ non EU guests;
Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@southwellhomestay.co.uk
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
Surveillance CCTV Cameras
We have 5 CCTV cameras on the outside and inside of the premises. 1 camera looks down the drive at the main entrance, 2 cameras looks over side of the main entrance. 1 camera looks down to the corridor entrance in Accommodation. 1 Camera loos at the garden. None of the cameras are pointed at the guest windows.
We use these cameras for the security of our property, ourselves, our animals, our guests and our guests.’ property.
The data is recorded securely online and is only kept for 60 days.
The only people to have access to this data are Accommodation owner Ema Nanda and her husband Rama Nanda. The data can only be accessed via an app on my smartphone, which is password protected.